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May 13, 2020
Attendees
Brian Moore (Unlicensed) (SDSU), Laura Krier (Unlicensed) (SSU), brandon dudley (Unlicensed) (CO), Heather Cribbs (CSUSB), Peggy Lau (CSUEB), Christina Hennessey (CSUN)
Agenda/Discussion
- Vitual Knowledge Days presentations are available; good information about changes to Analytics: https://knowledge.exlibrisgroup.com/Cross_Product/Conferences_and_Seminars/Knowledge_Days_-_ELUNA/2020_Knowledge_Days
- ERM Group wants to work on an overlap analysis between IZ and NZ content.
- Discussion about usage data and questions about whether to clean up old data
- Discussion about circulation data post-migration; most campuses saw drops in numbers from III systems to Alma systems.
- Next year's chair will be Laura Krier (Unlicensed) and vice chair will be Christina Hennessey
- Next year will probably be focused on preparing for migration to the new Analytics platform (new Oracle product, not just an upgrade of OBI), and verifying whether the migration resolves the issues we've had from the beginning.
February 12, 2020
Attendees
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- Analytics performance: varying, no idea whether/what kind of load balancing they’re doing on the server.
- Kudos to Heather on the Jan. 16th Tech Services Open Forum presentation on COUNTER 5 stats.
- ACRL Reports:
- Using the Count Distinct formula to count titles seems to cause some weirdness
- Can’t figure out why adding this title count field causes collection countss to duplicate. [This was determined to be an issue with Oracle BIEE rendering results and exporting to MSExcel. Exporting to .csv showed correct counts.]
- Some questions about the filters for the ACRL merged report. Brian will continue to work on these to make them available for libraries. Creation date might need to be prompted, as well. Not sure if other campuses were having issues with the ACRL reports.
- Data Visualization Task Force -- Laura will follow up with Lauren and/or Karen.
- TS Open Forum -- someone should make an announcement again about the Analytics freeze at the end of February. Date is still not confirmed; Christina will find out what the new date is. Brian should be able to attend.
- SUSHI:
- Waiting for the February release to fix some of the SUSHI issues.
- Created a widget to show which vendors have COUNTER 5 stats
- Brandon met with Ex Libris to talk about the satisfaction survey Main issue is the performance/capacity of analytics.
- In the short term, Ex Libris has agreed to work with CSU to address issues identified in the fall survey. Issues that were identified:
- Delayed COUNTER5 support has been a drag on our processes as we've grown dependent on Alma to provide comprehensive usage reports. – 4
- Scalability – the length of time it takes to run reports; large reports fail or take too long to run (particularly in the NZ) – 4
- Reserve stats – the current set-up makes it very difficult to get results for items that do not circulate or were never used; correlating reading list usage with courses seems to be very difficult – 4
- Primo – Zero result search analytics reports make no sense – when tried, all listed searches produce results (e.g.: "bicycle" is listed in a recent report); I have learned from presentations & the listserv that the stats cannot be trusted – 4
- Main issue is the performance/capacity of analytics.
- In the short term, Ex Libris has agreed to work with CSU to address issues identified in the fall survey. Issues that were identified:
- Didn’t talk about how to introduce issues that weren’t mentioned in the survey, like documentation.
- Documentation issues already have a process to be updated, by reporting pages that need work.
- Could possibly also ask for a meeting at ELUNA with Audrey Ho to see if they want more feedback.
- If the Primo issues can be scoped or defined a little less broadly, it would be easier to address.
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