Table of Contents
Shipping guidelines
Each book should have a rubber band around it to protect the pages and cover during shipping. If it is especially floppy or fragile rubber band it with another book or place in a box or padded envelope.
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Contacting Unity
1. Submit issue using the courier problem form (this will be e-mailed to Unity’s customer service address and a copy sent to you).
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- Monique Carr (customer service manager) mcarr@unitycourier.com 323-489-7615
- cc Mallory: mdebartolo@calstatethe Chancellor's Office: library@calstate.edu
3. If no response is received within 4 hours after e-mail to Monique contact appropriate regional manager:
- Northern - John Rouchanian jrouchanian@unitycourier.com 510-454-0156
- Southern – Alex Rios arios@unitycourier.com 562-202-5311
- cc Mallory: mdebartolo@calstatethe Chancellor's Office: library@calstate.edu
4. If no response received within 1 days of e-mail to regional manager contact Alex Gil (director of operations) agil@unitycourier.com, (415) 722-6426
- cc Mallory: mdebartolo@calstatethe Chancellor's Office: library@calstate.edu
RSFC members will follow up with campuses who would like additional contact as specified on the form on a weekly basis to track if an acceptable resolution has been reached. RSFC members will also submit a monthly report to Eddie Choy at the Chancellor's Office summarizing the service provider's performance.
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Submit damage claims to customerservice@unitycourier.com within 48 hours of receiving the damaged item.
Include the following information in your claim:
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Library Location Numbers and Delivery times
Library | Location Number | Pick up/Delivery time |
---|---|---|
Bakersfield | 306274 | 9:45-10:15 am |
306300 | 4:00-4:45 pm | |
Channel Islands | 307584 | 9:00-9:30 am |
Chico | 317258 | 11:20-11:50 am |
Dominguez Hills | 307677 | 8:15am-8:45 am 1:30 pm |
East Bay | 309969 | 10:00-10:30 am |
311041 | 4:00-4:30 pm | |
Fresno | 306438 | 6:15-6:45 am |
307157 | 2:45-3:15 pm | |
Fullerton | 319263 | 7:30-8:00 am |
Humboldt | 321790 | 11:00-12:00 pm (per Monique) |
10:45-12:00 pm (per third party driver) | ||
Long Beach | 307780 | 7:45-8:15 am |
308934 | 4:15-4:45 pm | |
Los Angeles | 308292 | 11:00-11:30 am |
Maritime | 321401 | 12:45-1:15 pm |
Monterey Bay | 310392 | 10:15-10:45 am |
Moss Landing | 310395 | 3:45-4:15 pm |
Northridge | 308200 | 8:45-9:15 am |
308782 | 3:30-4:00 pm | |
Pomona | 308152 | 10:30-11:00 am |
Sacramento | 317951 | 3:30-4:00 pm |
San Bernardino | 319188 | 12:00-12:30 pm |
San Bernardino Palm Desert | 319241 | 10:45-11:15 am |
San Diego | 312327 | 10:45-11:15 am |
San Diego Imperial Valley | 312401 | 11:15-11:45 am |
San Francisco | 314334 | 10:45-11:15 am |
314500 | 3:45-4:15 pm | |
San Jose | 310297 | 10:45-11:15 am |
San Luis Obispo | 318707 | 11:45-12:15 pm |
San Marcos | 312448 | 11:30-12:00 pm |
Sonoma | 321137 | 3:45-4:15 pm |
Stanislaus | 312970 | 8:15-8:45 am |
313377 | 3:30-4:00 pm | |
Stanislaus Stockton | 312948 | 12:00 pm |