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Locate Failed means that Alma encountered a problem during the locate process and couldn’t find a specific match point for the request in your catalog. These requests require staff intervention. Start by clicking on the Search Locate button in the request and try searching by title, ISBN, or OCLC number to see if you can find a corresponding print record for the requested item . This will bring up the potential matches in your catalog. If soyou find the requested item, click on the radio button next to the record and then choose Select. Once you’ve resolved the locate issue, the request status will automatically update to Being Processed and the request can be handled normally.
If your library can’t fill the request or you can’t find a matching record in your catalog, reject it so another library can fill the item. However if the request cannot be filled through CSU+ (request type = digital, for example), send the borrowing library a an email or general message (or both) indicating that they should cancel the request (for example request type = digital) so the request so that it doesn't continue on through the CSU+ rota.
Lost
The item has been lost by the patron or the borrowing library. Currently we do not have a regular procedure to "reconcile" lost CSU+ items between libraries. Per COLD request we will be reporting the amount of money paid to each CSU to ensure more or less equitable distribution of payment.
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Adapted from: https://www.orbiscascade.org/rsf-documentation/
