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FYI: Each library should receive a list of e-books, from JSTOR, that the library has selected. These are owned by the individual library and should be activated locally in the IZ.
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CDI - Settings and configurations to check before opening ExL Support Case:
CDI in the Network Zone can be updated by the library CDI liaison, using the NZ CDI.
Update CDI settings/activations
Ex Libris has a useful Tips and Tricks document that helps troubleshoot where links are originating, see what records are in a CDI collection, and the source of the CDI record.
If the CDI collection(s) require link configuration or proxy, check the settings in the Discovery module:
After troubleshooting the settings, the configurations, analysis and the link still does not work, open an ExL SalesForce case.
Example below: The CDI link for Gale is has a bad link (sid=summon&u=xxxx) since the sid should be “primo” and the “u=” should be the Gale ID for the library. In this case, the same library ID is being applied to all libraries, causing a linking issue.
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CDI Inheritance:
If your library sees this message: "This institution is not inheriting Network Zone CDI activations,” this indicates that the library is not inheriting CDI Databases (zero-title collections) from the Network Zone. All libraries are inheriting CDI collections that have portfolios. CDI settings can be updated in both the IZ and NZ. There is a CDI login for the Network Zone that will allow the CDI liaison to update settings for the library.
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The PDF is being proxied (when it shouldn’t be) or not proxied (when it should).
Quicklink is going to incorrect publisher
Quicklink is not working - broken link
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Springer Nature Debug links:
Springer has provided two debug links to test access and linking issues for both Springer and Nature.
Open a case with with Springer if there are issues with access journals or articles:
If you are still experiencing this problem, and have not already done so, please provide us with a hyperlink to the content you cannot access along with a screenshot of the results of clicking on the appropriate debug link below.
The debug results will give us the information needed to determine if the cause of the issue is your access setup.
Springer Content: https://idp.springer.com/debug
Nature Content: https://idp.nature.com/debug