Policy Statement:
Current: CSU Peer-to-Peer is used before ILLiad or InnReach.
Proposed Change: Library staff should encourage patrons to use CSU+ before ILLiad or InnReach.
Rationale:
- CSU+ is to be used by all campuses and is the priority form of resource sharing.
- The RSFC is clarifying what we understand the policy to mean by adding “encourage”, outlining that you don’t HAVE to convert ILLiad requests to CSU+ requests but you do need to encourage patrons to request items through CSU+ before using ILLiad.
- Manually changing ILLiad requests into CSU+ requests takes a substantial amount of staff time. Instead of limiting the number of ILLiad requests through manually changing the service used, the RSFC recommends encouraging patrons to use CSU+ first through marketing and configuring links to CSU+ to appear before ILLiad request links.
- CSU+ has many positive features over other systems, but there are also some potential drawbacks to consider before mandating changing all ILLiad requests to CSU+ requests.
- Benefits.
- Longer loan period.
- Faster delivery time (courier service).
- Less processing by staff.
- Consistency (due dates, replacement fees, processing, etc.).
- Potential drawbacks.
- Could be perceived as limiting services to patrons.
- Many patrons are unaware of the multiple requests systems, switching the request could add to their confusion.
- Offices may not be staffed to switch requests.
- Changing request types takes time - staff intervention.
- CSU+ & ILLiad are processed in separate offices (Circulation and Interlibrary Loan) at some institutions.
- Benefits.
Example Scenario:
An A request comes in through ILLiad or WorldShare and you see that two other CSU libraries have the item. You could cancel this request and manually make a CSU+ request for the patron or you can leave the request in ILLiad and request it from the same two CSU libraries. Depending on your decision a few different things could happen:
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