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FYI: CrossRef is a good source for finding which publisher “owns” the DOI and article. If a record in PrimoVE (OneSearch) has incorrect metadata and there is a DOI available, searching CrossRef will display the metadata the publisher has indexed. This can be used to report metadata issues to Ex Libris Support.
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Unable to access e-book from JSTOR EBA or ProQuest Ebook Central:
In most cases, when a user see the message that the library does not have access to the ebook from either JSTOR EBA or ProQuest Ebook Central, it means that the e-book is no longer available from the vendor or the ebook is not included in our the CSU subscription. The vendor ProQuest does not send separate files to Ex Libris Content, for Ebook Central, so the collections collection include ebooks we the CSU may not be able to access. Report the ebook to Jessica Hartwigsen, requesting the ebook be removed.
ProQuest Ebook Central: "Sorry, this book is not available. Please contact your librarian about purchasing it, or search for another book." This message usually means that this ebook is not included in the subscription due to territorial reasons (only available outside the U.S. territory).
JSTOR EBA: There can be a delay in JSTOR sending the latest file for JSTOR EBA to Ex Libris. E-books appear in PrimoVE (OneSearch) when the e-book is no longer available. Report the e-book requesting it be removed.
FYI: Each library should receive a list of e-books, from JSTOR, that the library has selected. These are owned by the individual library and should be activated locally in the IZ.
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CDI - Settings and configurations to check before opening ExL Support Case:
CDI in the Network Zone can be updated by the library CDI liaison, using the NZ CDI.
Update CDI settings/activations
Ex Libris has a useful Tips and Tricks document that helps troubleshoot where links are originating, see what records are in a CDI collection, and the source of the CDI record.
If the CDI collection(s) require link configuration or proxy, check the settings in the Discovery module:
After troubleshooting the settings, the configurations, analysis and the link still does not work, open an ExL SalesForce case.
Example below: The CDI link for Gale is has a bad link (sid=summon&u=xxxx) since the sid should be “primo” and the “u=” should be the Gale ID for the library. In this case, the same library ID is being applied to all libraries, causing a linking issue.
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CDI Inheritance:
If your library sees this message: "This institution is not inheriting Network Zone CDI activations,” this indicates that the library is not inheriting CDI Databases (zero-title collections) from the Network Zone. All libraries are inheriting CDI collections that have portfolios. CDI settings can be updated in both the IZ and NZ. There is a CDI login for the Network Zone that will allow the CDI liaison to update settings for the library.
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Second scenario: If a full text link is missing, the tool can let you know where the full text is available and CDI settings can be adjusted so the full text will appear.
CDI settings can be updated in both the IZ and NZ. There is a CDI login for the Network Zone that will allow the CDI liaison to update settings for the library.
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