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At this point, you should work with your library’s policies on how much to charge the Borrowing library. The CSU libraries do not charge each other for lost or damaged items, but you may want to charge libraries in other pods. There is currently no systemwide policy on what to charge libraries beyond the CSU, so you should follow local policies of your own library. Some libraries will have a set amount to charge for lost books, while others will search online for the cost of a replacement copy. Regardless of the route you take, you should find out the dollar amount to charge the Borrowing library for the lost book.
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When the Lending Library adds their fee, the request will automatically receive a General Message with the fee the Lending Library charges. The request should now appear in the Lost Fee Amount Received Set for you to address the fee. Now that you have the charge from the Lending library, you should update the fine to reflect the charge from the Lending library. Go to the Lost Fee Amount Received Set and open the right hand information tab for the request. Scroll down the information tab until you reach the General Messages section. The message from the Lending library with the charge for the lost item will appear here as a digital sticky note.
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Now that you know how much the other library is charging, you can replace the original fine with one that reflects the actual price of the item. Scroll up to the top of the information tab and copy the External Identifier for the request and then click the patrons patron's name, followed by clicking their name in the small pop-up window, to quickly open the patron's account.
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Since libraries outside the CSU have various different workflows and policies, it may be a good idea to contact the library to see if they are sending an official invoice as well. Work with your library or campus accounting to get a check to pay any invoices.
For CSU libraries, follow the same steps as above, but mark the fine as $90. Once a new fine has been added, contact the other CSU to let them know they can check the book in and mark it as missing.
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