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- The article is missing from journal and needs to be added by the publisher. Ask if the missing article can be added.
- The article is not indexed by the vendor. Ask when the article will be indexed and available online.
- The incorrect metadata has been indexed and needs updating or missing metadata added. Send the correct metadata to the vendor.
- The DOI is incorrect and needs to be corrected by CrossRef, the originating vendor or the resolving vendor. Send the correct to the vendor or ask CrossRef to correct the DOI.
- The DOI needs to be registered or is registered with a different vendor or CrossRef is down. Contact CrossRef for these issues.
- The DOI goes to an article at a vendor's site that the library does not have full text subscription. Add "&exception=noDOI" to the parse param of the portfolio. The portfolio will no longer use the DOI to link and will go to intended site.
- There is a copyright restriction on that particular article. Add an internal and public note to the portfolio that there may be limited access to some full text due to copyright restrictions.
- The vendor site having issues or is down. Contact the vendor and notify the libraries.
- The vendor needs to open up access to full text so the libraries can access the full text. Contact the vendor requesting access the article and copy SDLC about the access issue.
- The originating vendor and resulting vendor do not index the same article the same way due to indexing policies. If the vendors do not agree to match the metadata for the article, there is no fix for this issue.
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