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If your library can’t fill the request or you can’t find a matching record in your catalog, reject it so another library can fill the item. However if the request cannot be filled through CSU+ (request type = digital, for example), send the borrowing library a an email or general message (or both) indicating that they should cancel the request (for example request type = digital) so the request so that it doesn't continue on through the CSU+ rota.
Lost
The item has been lost by the patron or the borrowing library. Currently we do not have a regular procedure to "reconcile" lost CSU+ items between libraries. Per COLD request we will be reporting the amount of money paid to each CSU to ensure more or less equitable distribution of payment.
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