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| Objective | Present a set of recommendations for improving the UX of CSU OneSearch | ||||||||
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Problem Statement
Feedback from campus libraries and results of UX testing (as conducted by selected campuses) have revealed shortcomings in the user experience found within the OneSearch (Primo) interface.
Scope
Offer custom features to improve UX of OneSearch. Some features will be implemented as defaults while others would be optional.
Feature | Description | Implement as | |||||||
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Add search links in left panel | Make it easier for libraries to insert links to other databases. | OPTION
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| Display multiple locations within brief results | Much requested improvement that would highlight locations where an item is available. "The code for it is in the central package, http://onesearch.library.nd.edu/primo-explore/custom/CENTRAL_PACKAGE/js/custom.js, for the module customLocation." Address "other locations" bug Find out if campuses are in agreement to enable by default | DEFAULT
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| Pop-up 'tool tips' for facets | Provide helpful information for facet labels that are not readily understood by users. | OPTION
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| Scopes dropdown on Primo home page | Highlights the availability of scopes. Many CSU do not offer the scopes on the Primo home page. Users typically don't land on the Primo home page unless they click the New Search menu option. DEFAULT |
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| Scope dropdown on the left | Highlights the availability of scopes. CSU Chico CSUDH Impact on campuses with secondary scope dropdown? OPTION |
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| Secondary menu | Offer another horizontal menu in header region, in addition to built-in Primo header menu. This allows for displaying additional menu items if needed. Examples: | OPTION
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| Relocate Send To menu | Moves the send to menu to the top of the full record display to improve visibility and reduce clutter in the availability and description sections. OPTION |
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| Integrated chat pop-up | Make it easier for libraries to integrate chat widgets. OPTION |
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| Display 'didn't find what you're looking for panel' at the bottom of search results | Offer options for users to obtain assistance or search offer databases if they are not finding what the sources that they need for their research. | OPTION
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| Activate autocomplete for search keywords | Make it easier for libraries to activate this feature. Ensure campuses are aware of this functionality. OPTION |
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| Lock filter icon always visible | Users are most likely not aware of this function. | DEFAULT
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Timeline
TBD
Milestones and deadlines
| Milestone | Owner | Deadline | Status | ||||||||
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| Draft recommendation | Ian Chan (Unlicensed) |
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| Request feedback | Ian Chan (Unlicensed) |
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| Finalize recommendation | Ian Chan (Unlicensed) |
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| Create implementation timeline | Ian Chan (Unlicensed) |
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| Hand-off to implementation team | Ian Chan (Unlicensed) |
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Reference materials
Discovery UX Assessments to Review