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The CSU uses a shared instance in Ex Libris' SFX application, the Chancellor's instance, which contains the Electronic Core Collection (ECC) and Optional (Opt-in) e-resources. These e-resources are negiotiated and in some cases, paid for, by the Chancellor's Office Systemwide Digital Library Content (SDLC) department. These e-resources are shared, set up and maintained by the Chancellor's Office (CO) SFX administrator. The administrator maintains, updates and applies fixes to the shared e-resources. Libraries report linking (OpenURL) issues and report updates needed for shared portfolios, such as the coverage date or links to the journals via e-mail and Send to Ex Libris buttons, which are redirected to the SFX administrator. The administrator repairs errors with the portfolios or e-resources. If the issue cannot be resolved by the administrator, the issue is reported to the appropriate vendor or SFX Support or KB teams. Some of these SFX troubleshooting techniques will be applied to the shared e-resources in Alma's Network Zone(NZ) instance.
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