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These are requests that have been terminated by the borrowing library. Once you receive the cancellation message from the borrower, it should automatically clear the hold on your item and return it to its original ‘Item in Place’ status. No further action is required.
Created Lending Request - check daily
The most common Requests scenario is when Requests get this status when:
- the owning library’s item is available at the time the borrowing request is submitted
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- but then
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- the item is unavailable once the request
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- reaches them.
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- Reject this request so it can move to the next lender in the rota.
- article requests are submitted - these requests typically come through with a format type of Digital
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- - if the item can be loaned change the status to "Being Processed", change the requested format to Physical and process the request. If it's not a request that can be filled send a General Message to the borrowing library indicating the problem and they can cancel the request. If you reject these requests they'll just continue through the rota running into the same problem at each subsequent institution.
Expired
The expiration of a request is triggered by a job on the lender’s side. If a lending request is not updated within a specified time period (4 days for CSU+), it automatically gets passed along to the next library in the rota. If a lender tries to ship/reject a request after they have expired as the active partner, they will receive a “Failed to find active Lending request by Barcode/ Request ID” error message. No further action is required.
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