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Check the linking (parser parameter of the item)
Is the link up-to-date?
Is the jkey or bkey correct?
Look up journal or ebook on the publishers site.
If the bkey or jkey do not match what is in Alma, update the portfolio linking and report to ExL Support.
Is the book or journal available in Google Scholar? (This is good for finding OA book or journal URLs)
Could be that the ebook or journal are now available from a different publisher.
Report the portfolio to ExL Support and remove the portfolio.
If the item is available from a new publisher and is not in Alma, add the portfolio, add the new link to the correct collection and report it to ExL Support.
Example: Harm reduction [electronic resource] : pragmatic strategies for managing high-risk behaviors / edited by G. Alan Marlatt, Mary E. Larimer, Katie Witkiewitz.
JSTOR Public Health (Research Reports Only): Full Text
Portfolio ID: 53721374740002901
The title is no longer available from JSTOR, could not locate the title in JSTOR.
Looked in Google Scholar and it appears the item may be available from a different provider, no records appear for JSTOR.
Reported the portfolio to ExL support and removed the portfolio.
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Adjusting coverage for gap year:
Example: The Journal of Gerontological Nursing as hosted by Gale (present in General, Academic, and Health and Medicine Onefile, and Health and Wellness) has a coverage exception for the year 2020, which is not reflected in the availability dates in Alma.
Make local changes and report to Ex Libris Support. Watch for future Alma weekly updates for changes to the global coverage dates. Local date can be removed after global update.
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DOI Error Message:
When the “DOI not found” message appears, this usually means the DOI has not been registered for the article. The DOI issue can be reported at DOI.org or CrossRef.org. CrossRef Support appears on the vendor contact page.
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