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After you click lost, a pop up will appear where you can add a note for the Lending Library. Add the note and click Send. The request will then have the Lost Communicated status and will appear in the Lost Communicated Set. The patron will also be charged the $90 lost item fee but will not be automatically alerted by email. Staff will likely only use this workflow if a patron tells them the book was lost before the item is due, which may rarely or never happen.
At the Lending Library, the item’s status will be changed to Lost so staff can process the book on their side.
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At this point, you should work with your library’s policies on how much to charge the Borrowing library. The CSU libraries do not charge each other for lost or damaged items, but you may want to charge libraries in other pods. There is currently no systemwide policy on what to charge libraries beyond the CSU, so you should follow local policies. Some libraries will have a set amount to charge for lost books, while others will search on line online for the cost of a replacement copy. Regardless of the route you take, you should find out the dollar amount to charge the Borrowing library for the lost book.
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