Page Comparison

Alma NZ issues (portfolio linking problems, portfolio coverage dates, removing/adding portfolios, parser parameters, shared group settings, other technical issues related to the NZ….).

• Email the Electronic Resource Manager, Jessica Hartwigsen (jhartwigsen@calstate.edu)

• Subject Line: “NZ ERM”

Central Discovery Index (CDI) NZ Settings - (changing individual campus your library’s NZ CDI settings)

• Login to Alma using your NZ Alma CDI user credentials and update your library’s CDI settings as needed.

  • If you don’t have/know your NZ Alma CDI login credentials, contact the Electronic Resources Manager, Jessica Hartwigsen

Central Discovery Index (CDI)/GTI (metadata, display, and/or linking issues from PrimoVE)Global Title Index (GTI) Metadata, Display, or Linking Issues

• Check portfolio/e-collection settings in IZ/NZ.

• If the problem persists, submit a Salesforce case directly with ExLibris.

  • See Tips for submitting SalesForce cases to Ex Libris and ProQuest

Vendor indexing and/or metadata issues (incorrect indexing in a vendor’s database, article missing from particular issue, article is missing pages, incorrect metadata being passed through outgoing OpenURL link…)

• Open a local support case with the relevant vendor.

  • Refer to our list of vendor support contacts if needed.

Technical database errors (platform outages, connection timeouts, local admin configuration settings not working, proxy issues …).

• Report on and/or check Slack to help determine if it’s a local issue or is widespread to other campuses.

• If it’s a local issue, open a local support case with the relevant vendor.

  • Refer to our list of vendor support contactsif needed.

  • Copy eresourceshelp@lists.calstate.eduon the case if desired.

• The CO team monitors Slack and will also open cases on behalf of the consortia for widespread outages, but individual campuses are welcome to open cases at any time locally as well!

Access to content is denied (your library is not being recognized as a subscribed institution – being asked to pay for content you subscribe to).

• Report on and/or check Slack to help determine if it’s a local issue or is widespread to other campuses.

• If it’s a local issue, open a local support case with the relevant vendor.

  • Refer to our list of vendor support contacts if needed.

  • Copy eresourceshelp@lists.calstate.edu on the case if desired.

• The CO team monitors Slack and will also open cases on behalf of the consortia for widespread outages, but individual campuses are welcome to open cases at any time locally as well!

Generally, these types of access issues are caused by one of two things:

1. Titles that you do NOT have access to are mistakenly activated.

2. Delays in renewals, payments, or issues with vendors not processing new orders correctly (less common). If this is the cause, the CO team we will help reach out to vendors on your behalf to fix the problem.

Other ERM related questions about shared ECC/Opt-In resources not listed above (license terms, title lists, usage stats, content details, vendor account numbers, institutional admin accounts, etc.).

• Email eresourceshelp@lists.calstate.edu

Questions about subscription pricing, renewals/orders, technical problems with Consortia Manager, and other acquisitions related questions about ECC/Opt-Ins.

• Email the SDLC Program Manager (Kirstie Genzel – kgenzel@calstate.edu) directly.