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Alma NZ issues (portfolio linking problems, portfolio coverage dates, removing/adding portfolios, parser parameters, shared group settings, other technical issues related to the NZ….). |
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CDI (local campus NZ settings) |
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CDI/GTI (metadata, display, and/or linking issues from PrimoVE) |
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Vendor indexing and/or metadata issues (incorrect indexing in a vendor’s database, article missing from particular issue, article is missing pages, incorrect metadata being passed through outgoing OpenURL link…) |
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Technical database errors (platform outages, connection timeouts, local admin configuration settings not working, proxy issues …). |
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Access to content is denied (your library is not being recognized as a subscribed institution – being asked to pay for content you subscribe to). |
***Generally, these types of access issues are related to delays in renewals, payments, or issues with vendors not processing new orders correctly. If the CO team hears about them (either via Slack or email), we will help reach out to vendors on your behalf! |
Other ERM related questions about shared ECC/Opt-In resources not listed above (license terms, title lists, usage stats, content details, vendor account numbers, institutional admin accounts, etc.). | |
Questions about subscription pricing, renewals/orders, technical problems with Consortia Manager, and other acquisitions related questions about ECC/Opt-Ins. |
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