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changes.mady.by.user Kirstie Genzel

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changes.mady.by.user Jessica Hartwigsen

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  • Electronic Core Collection (ECC) e-resources are negotiated by the Systemwide Digital Library Content (SDLC) team based on recommendations from the Shared Resources and Digital Content Committee (SRDC) and the Council of Library Deans (COLD), AND are paid for by the Chancellor’s Office (CO) on behalf of all 23 CSU campuses. Campuses do not contribute any of their own money for ECCs!

  • Opt-in in e-resources are also negotiated acquired by SDLC on behalf of campuses, but the CO . However, the Chancellor's Office does NOT pay for opt-ins using central CO funds. Each campus chooses whether to “opt-in” to the available subscriptions and pay using their own funding. Campuses place their order(s) through SDLC and transfer money to the CO for the subscription fees instead of paying the vendor directly. SDLC then uses the funds received from “opt-in” subscribers to pay the corresponding invoice from the vendor. This collaborative acquisition of library resources allows the CSU system of libraries to leverage their buying power and minimize their administrative expenses. 

  • More information: ECC Criteria and ECC/Opt-in procedures and ECC/Opt-In Vendor Liaisons Committee (EVL)

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Alma NZ issues (portfolio linking problems, portfolio coverage dates, removing/adding portfolios, parser parameters, shared group settings, other technical issues related to the NZ….).

OR

CDI (local campus NZ settings)

  • Login to Alma using your NZ Alma CDI user credentials and update your library’s CDI settings as needed.

    • If you don’t have/know your NZ Alma CDI login credentials, contact the Electronic Resources Manager, Jessica Hartwigsen (<a href="mailto:jhartwigsen@calstate.edu).?subject=ERM NZ Problem Report">Jessica Hartwigsen</a>

CDI/GTI (metadata, display, and/or linking issues from PrimoVE)

Vendor indexing and/or metadata issues (incorrect indexing in a vendor’s database, article missing from particular issue, article is missing pages, incorrect metadata being passed through outgoing OpenURL link…)

Technical database errors (platform outages, connection timeouts, local admin configuration settings not working, proxy issues …).

  • Report on and/or check Slack to help determine if it’s a local issue or is widespread to other campuses.

  • If it’s a local issue, open a local support case with the relevant vendor.

  • The CO team monitors Slack and will also open cases on behalf of the consortia for widespread outages.

Access to content is denied (your library is not being recognized as a subscribed institution – being asked to pay for content you subscribe to).

  • Report on and/or check Slack to help determine if it’s a local issue or is widespread to other campuses.

  • If it’s a local issue, open a local support case with the relevant vendor.

  • The CO team monitors Slack and will also open cases on behalf of the consortia for widespread outages.

***Generally, these types of access issues are related to delays in renewals, payments, or issues with vendors not processing new orders correctly.  If the CO team hears about them (either via Slack or email), we will help reach out to vendors on your behalf!

Other ERM related questions about shared ECC/Opt-In resources not listed above (license terms, title lists, usage stats, content details, vendor account numbers, institutional admin accounts, etc.).

Questions about subscription pricing, renewals/orders, technical problems with Consortia Manager, and other acquisitions related questions about ECC/Opt-Ins.

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