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The Lost Item workflow will add a $90 fee to the patrons record automatically when the item is overdue longer than 14 days. This fee is designed to encourage the patron to return the book instead of actually paying the fee. It is encouraged to work with the patron to lower the fee to the actual cost of the book if the item is indeed lost. Messaging to the patron asking them to speak with staff about the fine can be added to the Ful Overdue And Lost Loan Letter email and Query To Patron Letter email.
Unmediated
When an item is overdue and the patron has not returned the item it will automatically be marked as Lost and the patron will be charged a $90 lost item fee and the item will be moved to the Lost Communicated status. The item will now appear in the Lost Communicated Set. The $90 fee will be automatically removed when the patron returns the item.
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To alert the patron you will want to send them a query by clicking the the ellipses ellipsis (…) for the request and selecting Send Query to Patron. If you have set up a template for this communication you can select it now. If you have not made a template I suggest doing so using the Send Query To Patron configurations before using the query feature.
Now that the patron knows they are being charged, click the ellipses ellipsis (…) for the request and select Lost.
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When the Borrower marks an item as lost the request moves to the Lost status at the Lending Library automatically. If you have the Lost By Borrowing Patron Set items with the Lost status will be easy to find. To communicate the replacement fee back to the Borrowing Library click the ellipses ellipsis (…) in the request and select Lost. A pop up will appear where you can add the lost fee. Add the amount and click OK. The request will now be at the Lost and Fee Communicated status and appear in the Lost and Fee Communicated Set. Once the fee has been paid you can change the status to Request Completed. Since the CSU does not charge each other, you can add a label to the request and change the status to Request Completed instead of adding the fee.
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