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When the Borrower marks an item as lost the request moves to the Lost status at the Lending Library automatically. If you have the Lost By Borrowing Patron Set items with the Lost status will be easy to find. To communicate the replacement fee back to the Borrowing Library click the ellipses (…) in the request and select Lost. A pop up will appear where you can add the lost fee. Add the amount and click OK. The request will now be at the Lost and Fee Communicated status and appear in the Lost and Fee Communicated Set. Once the fee has been paid you can change the status to Request Completed. Since the CSU does not charge each other, you can add a label to the request and change the status to Request Completed instead of adding the fee.

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Borrowing: Receiving the Lost Fee

When the Lending Library adds their fee the request will automatically receive a General Message with the fee the Lending Library charges. The request should now appear in the Lost Fee Amount Received set for you to address the fee. Since libraries outside the CSU have various different workflows and policies it may be a good idea to contact the library to see if they are sending an official invoice as well. Work with your library or campus accounting to get a check to pay any invoices.

Disclaimer

While marking items as lost and sending general messages is a way to alert the library that an item is lost and how much you are charging for a replacement, it is an easy message for the library to miss. I suggest working with your library or campus accounting to generate invoices to send to the libraries as the more official communication. To see the partner library’s details open the request to the brief record and click the blue ID Card link.

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