Assessment & Analytics

Kevin Phillips (Unlicensed)

• The Assessment and Analytics committee will be reaching out to the Resource Sharing committee for collaboration on creating a Rapido Dashboard. Natalya Magazino will be sharing with the committee going the mechanics of the dashboard and how to create an analytics dashboard.  

• We will continue to monitor and update the ACRL IPEDS reports as needed.

• There may be opportunities to work more directly with SRDC on collection development analytics as well.

Discovery

Ian Chan (Unlicensed)

ERM

Austin Lenzen (Unlicensed)

Fulfillment

Rachael-Joy Davis (Unlicensed)

Goal 1: Finalize Walk-In User Policy

Overview:

Over the past few years, the Fulfillment Functional Committee (FFC) and Resource Sharing Functional Committee (RSFC) successfully convinced Ex Libris to make the necessary updates in Alma to make it possible for walk-in users to use CSU+. In the 2021/2022 FY, FFC’s goal was to write up a policy for approval by COLD that will ask all CSU libraries to use the new workflow and allow walk-in users at all campuses. Our goal for 2022/2023 FY is to finalize the policy language in collaboration with RSFC, submit the proposed policy to the Steering Committee for review/feedback, then hand it over to COLD for final review and approval of policy.

Assessment:

This goal is complete when a policy is submitted to COLD.

Goal 2: Alma/Primo Release Notes

Overview:

Keep the Access Services community aware of Alma updates by reading through Ex Libris release notes and testing new updates.

Assessment:

This is an ongoing goal. The goal is considered complete if the FFC disseminates information on Alma updates.

Goal 3: Satisfaction Survey

Overview:

Assist with dissemination of surveys and gathering and evaluating data from survey responses. FFC will identify areas of improvement with current functionality as it relates to Fulfillment, as well as what features are missing from the current product.

Assessment:

This is an ongoing goal. The goal is considered complete if the FFC gathers, compiles, and disseminates survey feedback to improve the user experience.

Goal 4: General Fulfillment/Access Services Survey

Overview:

Gain insight from Access Services staff as we work towards navigating post-pandemic library environments: structure, services, and user experience. Survey questions may include:

●      Discontinued services

●      New services

●      Service models

●      Staffing

●      Student employment

Assessment:

This goal is complete if survey results have been evaluated and disseminated across the CSU libraries, and a resource is provided for all libraries to gain insight into how other libraries are structured and how fulfillment service models differ across the 23 CSU libraries.

Resource Management

Jill Strykowski

Resource Sharing

Tina Dwyer