Most of the the notification letters used by Rapido are the same letters used by traditional Alma Resource Sharing. Your current CSU+ emails all still work for the same functions and don’t require updates. For functions the CSU will be using for the first time the following letters could use some updating. To edit the letters go to Configuration → General → Letters → Letters Configuration and search for the following letters:

Document Delivery Notification Letter

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This letter is fairly bare bones so you may want to make additional changes to make it match your other letters. These changes would be unique to each institution. If there is a specific part you want assistance updating you can contact the Resource Sharing Manager at cwlee@calstate.edu.

Ful Digitization Notification Item Letter

The Ful Digitization Notification Item Letter generates an email when a digital item is delivered to the patron from their own institution in a practice commonly referred to as Document Delivery in the Resource Sharing community. Document Delivery is when a library will scan or download materials for their own patrons. In Alma they refer to this practice as Digitization.

Unlike the Document Delivery Notification Letter this letter does not have a link to the resource, instead the file is included as an attachment.

There are no recommended changes to this letter except to review it and make adjustments to make it fit the style at your institution.

Change Rapido Request Terms Letter

This is a new letter that sends an update when the estimated terms of the request are changed. When patrons request an item in Rapido they see an estimate on the delivery time and checkout period. For example, items available through the CSU+ pod give an estimate for delivery within three days and a checkout period of 112 days.

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Sometimes the estimate changes when a request is rejected by the Lending library in Rapido. The request could move to a library in the same pod but restart the estimate clock or move to an entirely new pod with different estimates. Maybe no one in the CSU actually has the item available to loan so it moves to the US West Pod or USA Pod with a seven day delivery estimate. This letter updates the patron on the change in delivery and checkout estimates so they can manage their expectations.

Currently there are no standard recommendations for this letter, but I do encourage you to review the wording to ensure it matches your library’s style.