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- Monique Carr (customer service manager) mcarr@unitycourier.com 323-489-7615
- cc Mallory: mdebartolo@calstatethe Chancellor's Office: library@calstate.edu
3. If no response is received within 4 hours after e-mail to Monique contact appropriate regional manager:
- Northern - John Rouchanian jrouchanian@unitycourier.com 510-454-0156
- Southern – Alex Rios arios@unitycourier.com 562-202-5311
- cc Mallory: mdebartolo@calstatethe Chancellor's Office: library@calstate.edu
4. If no response received within 1 days of e-mail to regional manager contact Alex Gil (director of operations) agil@unitycourier.com, (415) 722-6426
- cc Mallory: mdebartolo@calstatethe Chancellor's Office: library@calstate.edu
RSFC members will follow up with campuses who would like additional contact as specified on the form on a weekly basis to track if an acceptable resolution has been reached. RSFC members will also submit a monthly report to Eddie Choy at the Chancellor's Office summarizing the service provider's performance.
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